Let’s… Make Insurance Great Again!
When our Managing Director, Jon Newall, established Prosura, he had ambition and a strong vision for the perfect Independent Insurance Broker.
Fast forward to today, and Prosura is almost three years young, on the cusp of buying its third independent brokers, has a growing team and is exceeding financial targets.
This success is not an accident; it’s the drive and determination that Prosura has to ‘make insurance great again!’, which is steered by several guiding principles:
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1. Maximising Customer Outcomes
- Maximise great customer outcomes and deliver an exceptional service…
… this sits at the heart of everything that we do.
We achieve this by going back to basics, where communication is key and where a personal service is delivered by an empowered, experienced team.
We listen to what the customer requires; we work hard to understand their industry and its risks – together, this allows us to deliver the right cover at the right price that protects the right valuable assets, whatever they may be.
Our support does not stop there! We value our clients’ journey with us. We provide our help and advice when it is needed and long after coverage has been achieved – after all, circumstances change, and it’s important that our clients are protected.
It’s not about the speed of service but the quality of the service delivered.
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2. Independence
- Celebrate independence and the benefits that this brings to our clients, team and partners.
We achieve this through a diverse partner portfolio, which benefits the clients whether looking for mainstream or niche products.
Our approach to acquiring independent brokers, helping them to protect what they have worked hard for over the years – their clients and team – is also integral to this.
Together, this helps us to plug the gaps, right the wrongs, constantly develop our specialist knowledge and thrive on complex risks.
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3. Growth
- Create a culture of growth that is built on trust that benefits our team and our business.
We achieve this by adopting an entrepreneurial attitude, allowing our team to actively contribute and benefit from the growth of our business.
We start by recruiting the right people; those who understand and share our values.
In our space, mistakes may happen, but we learn from them, and we don’t fear them.
We believe in an empowered team and commit to continuously investing in them, allowing them to thrive and be the best they can be. Whether this is an apprentice starting their journey or an account executive further developing their professional status.
This is also about providing the help and support outside of the boardroom, nurturing wellbeing and our people.
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4. Adding Value
- Constantly strive for ways to add value to our clients, team and community.
For our team and clients, this is very much focused on embracing innovation and technology.
We start our client journey by introducing each of them to the Prosura Digital Lawyer. Free to Prosura customers, this has proved invaluable in supporting the broker-client relationship and adding further value.
For our team, we embrace the latest technology to support them day in and day out!
When it comes to our community, we like to do the right thing, supporting great causes that impact locally.
We are committed to constantly looking for new and innovative ways to support our ambition.
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The exclamation, well, that’s just a reminder to have fun along the way.
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Let’s Talk
Find out more about our extensive range of products here and speak to the team for support with all of your insurance needs, we protect your most valuable assets.
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About Prosura
Prosura is a business and lifestyle insurance broker that simplifies the complexities of insurance.
Prosura is more than just an insurance broker. Firstly, they are an experienced team. Secondly, they combine the highest levels of customer service and advice with finding the right, cost effective policy. Ultimately, they protect your most valuable assets.
Operating locally and throughout the UK, Prosura supports businesses of all sizes and sectors including manufacturing, distribution, property, and leisure and hospitality.
Most importantly, Prosura tailors its offering to meet both business and personal needs. In addition, to provide further value for its customers, Prosura also includes its free ‘lawyer in a box’, a digital legal service for customers.
The Prosura team is based in Wakefield.
Check out the latest news on the Prosura news page.